At Balance Point Academy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide while accessing our website and using our educational services. By visiting our platform, you consent to the practices described in this policy.
Information We Collect
We collect personal information that you voluntarily provide when registering, enrolling in a course, or contacting our support team. This may include your name, email address, payment details, and course participation history. Additionally, we automatically collect technical data such as IP address, browser type, and usage patterns to improve the functionality and security of our platform.
How We Use Your Information
The information collected is used to:
-
Provide access to our courses and related learning materials.
-
Process payments and confirm transactions.
-
Communicate important updates, news, or changes to our services.
-
Improve user experience through technical optimization and feedback analysis.
-
Ensure compliance with applicable regulations and prevent fraudulent activity.
Your data will not be sold, rented, or shared with unauthorized third parties. We only share information with trusted service providers who assist in operating our website, managing payments, and supporting users.
Data Storage and Security
All data is securely stored on servers protected by encryption and restricted access protocols. We implement technical and organizational measures to protect your information from loss, misuse, unauthorized access, or disclosure. In case of any data breach, we will take immediate steps to investigate and notify affected users.
GDPR Compliance
Balance Point Academy fully complies with the General Data Protection Regulation (GDPR). Users within the European Economic Area (EEA) have specific rights regarding their personal data, including:
-
The right to access the data we hold about them.
-
The right to correct inaccurate or incomplete data.
-
The right to request deletion of their data (“right to be forgotten”).
-
The right to restrict or object to data processing.
-
The right to data portability, allowing transfer of personal data to another service provider.
If you wish to exercise any of these rights, please contact us at support@balanceuphub.com. We respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.
Confidentiality Policy
We understand the importance of confidentiality in education and professional development. All user data, including course progress, test results, and communications, are kept private. Instructors and administrative staff are bound by confidentiality agreements to ensure that no personal details are disclosed to unauthorized parties. We do not monitor personal communications unless required by law or to protect the integrity of our services.
Cookies Policy
Our website uses cookies to enhance functionality and improve the learning experience. Cookies are small text files stored on your device that help us analyze user behavior, remember login preferences, and optimize content presentation. We use the following types of cookies:
-
Essential cookies – required for website operation and account access.
-
Performance cookies – used to collect information about site usage and improve performance.
-
Functional cookies – allow us to remember your preferences and settings.
You may disable cookies through your browser settings at any time, but certain features of the website may not function properly without them.
Third-Party Services
We may use third-party tools for analytics, payment processing, or email communication. These services may collect limited personal data as necessary to perform their functions. All third-party partners are carefully selected and must comply with strict data protection standards.
Retention of Data
We retain personal data only as long as necessary to provide our services and meet legal obligations. Once the retention period expires, your data is securely deleted or anonymized for statistical purposes.
Children’s Privacy
Our services are not intended for users under the age of 16. We do not knowingly collect or store personal information from minors. If we learn that data from a child under 16 has been collected without parental consent, it will be promptly removed.
Changes to This Policy
Balance Point Academy reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with the date of revision. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Information
If you have questions or concerns about our Privacy Policy, data handling, or GDPR compliance, please contact us at:
support@balanceuphub.com
Balance Point Academy remains dedicated to maintaining a transparent, secure, and responsible approach to data privacy for all users.